Refund & Cancellation Policy

1. Transparent pricing

All consultation and membership fees are shown before checkout. We do not charge hidden fees, and we will never bill you for a service you did not authorize.

2. Consultation fees

If a clinician reviews your intake and determines that treatment is not appropriate for you, your consultation fee is refunded in full.

If you cancel a scheduled visit at least 12 hours in advance, the visit may be rescheduled at no cost or refunded. No-shows and late cancellations may not be refundable.

3. Memberships and subscriptions

Recurring plans renew automatically at the interval disclosed at signup until cancelled. You may cancel at any time; cancellation stops future charges and takes effect at the end of the current billing period. Partial periods are not prorated unless required by law.

4. Medications

Federal and state pharmacy law prohibits the return, reuse, or refund of prescription medication once it has been dispensed. If your order arrives damaged, incorrect, or is delayed in shipping, contact us within 7 days and we will coordinate a replacement with the dispensing pharmacy at no additional cost.

5. How to request a refund

Email or call us using the details below with your name and order or visit date. Approved refunds are issued to the original payment method within 5–10 business days.